Shipping & Returns

Last updated: 19 August 2026

Every physical order is prepared at our Brunswick store and sent with tracking where the selected service supports it. This page is the Sacred Gems storefront guide for shipping, pickup, returns and transit issues. Australian Consumer Law rights apply in addition to these change-of-mind terms.

Shipping at a glance

  • Australian physical orders are generally prepared within 2–4 business days.
  • Complimentary standard shipping is available on eligible Australian orders over AUD $100.
  • Complimentary standard international shipping is available on eligible orders over AUD $300.
  • Local pickup is offered when available at checkout; wait for the ready-for-pickup notification before visiting.
  • SoulBlueprint is delivered privately by email, usually within 2 business days after the order and required intake details are matched.

Delivery estimates and tracking

Checkout displays the delivery methods available for the destination and order. Carrier estimates begin after dispatch and are not guarantees. Tracking is emailed when supported by the selected service. Customs, duties, taxes, remote-area surcharges and import requirements may apply to international orders and are the customer’s responsibility unless checkout states otherwise.

Contact Sacred Gems when tracking has not updated for an unusual period, an order appears lost, or an address needs correction. Address changes are not guaranteed after dispatch.

Local pickup

Pickup is available only when offered at checkout. Wait for the ready-for-pickup notification before visiting 141 Sydney Road, Brunswick. Bring the order confirmation or suitable proof of identity. Read current directions and opening hours on the Visit Sacred Gems page.

Change-of-mind returns

A change-of-mind return for an eligible physical product can be requested within 30 days after delivery. The item must be unused, unworn, undamaged and returned with its original packaging and proof of purchase. Contact Sacred Gems before sending an item back so return instructions can be provided.

Change-of-mind return is generally unavailable for personalised or made-to-order products once preparation begins, opened hygiene-sensitive items, gift cards, sale items identified as final sale where lawful, and goods that cannot safely be resold. This does not limit rights relating to faulty, unsafe, damaged or misdescribed goods.

Faults, damage, incorrect goods and consumer guarantees

Inspect the order after delivery and contact us as soon as reasonably practicable if an item is faulty, damaged in transit, unsafe, incorrect or materially different from its description. Photographs are useful for assessment; an unboxing video is not mandatory. Depending on the circumstances and applicable law, the available remedy may include repair, replacement, refund or another appropriate solution.

No Sacred Gems policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded. Read the fuller Refunds & Consumer Rights notice.

Return shipping and refunds

For an approved change-of-mind return, the customer is generally responsible for safe return delivery and its cost. Where goods fail an applicable consumer guarantee, Sacred Gems will address reasonable return arrangements as required by law. Approved refunds are issued to the original payment method; financial institutions can take additional time to display the credit.

Contact the house

Email sacredgems@ezycompany.com.au, call 03 9088 0323, or use our contact page.