Shipping & Returns

Shipping and Returns Policy for Sacred Gems

Last Updated: 30 April 2024

Thank you for shopping at Sacred Gems. We are committed to providing you with a delightful shopping experience and ensuring your satisfaction with our products. Please read our Shipping and Returns Policy carefully to understand your rights and responsibilities.

Returns & exchanges are NOT accepted based on crystal appearance or change of mind.

Shipping Policy:

Processing Time

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation.
  • During peak seasons or promotional events, processing times may be slightly extended.

Shipping Methods

We offer various shipping options, including standard and expedited shipping.
We offer a flat rate shipping Australia wide for $15 or Free Shipping (automatically applied) for orders over $100.

Shipping Destinations:

  • We currently ship within Australia. Please ensure that your shipping address is accurate to avoid any delays or issues with delivery.

Tracking Information:

  • Once your order has been shipped, you will receive an email confirmation with tracking information. This allows you to monitor the progress of your delivery.

Shipping Delays:

  • While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by external factors such as customs processing, weather conditions, or courier service disruptions.


    Eligibility for Refunds

    1. Change of Mind: Due to the nature of our products, we do not offer refunds for change of mind. Please choose your crystals carefully.
    2. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a refund or replacement.

    How to Request a Refund

    1. Contact Us: To request a refund, email us at with your order number and a description of the issue. Include photographs if the item is damaged or defective.
    2. Approval: Once we receive your request, we will assess it and respond within 3-5 business days. If approved, we will provide instructions for returning the item.

    Return Process

    1. Return Shipping: If your refund request is approved, you may need to return the item. We will provide a return shipping label or reimburse reasonable shipping costs. Buyers are responsible for return postage.
    2. Original Packaging: Please return the item in its original packaging, including any accessories or documentation.
    3. Return Timeline: Returned items must be shipped within 7 days of approval.

    Refund Process

    1. Processing Time: Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
    2. Refund Method: Refunds will be issued to the original payment method used for the purchase.
    3. Partial Refunds: If the item is returned in a condition other than what was originally sold, a partial refund may be issued at our discretion.

    Non-Refundable Items

    Certain items are not eligible for refunds or exchange, including:

    1. Custom or Personalised Items: Crystals that have been customised or engraved are non-refundable.
    2. Clearance or Sale Items: Items purchased at a discounted price are final sale and cannot be refunded.

    Contact Information

    If you have any questions about our refund policy or need assistance, please contact us at We aim to ensure a positive experience for our customers and will work with you to resolve any issues.

    Thank you for shopping with Sacred Gems. We appreciate your business and strive to provide the best service possible.

    Sacred Gems

    141 Sydney Road Brunswick

    3056 Victoria